Returns & Refunds

We want you to love every Rivioraa piece you choose. However, if something isn’t quite right, we offer a simple return and refund policy.

Please note that we do not offer exchanges.

Returns

Return requests must be raised within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused, unworn, and in its original condition
• All original packaging, tags, pouches, boxes, and accessories must be intact
• The product must pass our quality check once received by us

Damaged, Defective or Incorrect Products

In the rare event that you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

An unboxing video is mandatory and must clearly show:

• The sealed outer package before opening
• The complete unboxing process
• The product received
• All original packaging

Once verified, we will arrange a return and full refund at no additional cost.

Return Shipping

Once your return request has been approved, you may ship the product back to our warehouse.

If you would like Rivioraa to arrange a reverse pickup, a reverse pickup fee of ₹499 will be deducted from your refund.

For verified damaged, defective, or incorrect products, return shipping will be complimentary.

Refunds

Once we receive your returned product, it will undergo a quality check.

Upon successful approval, your refund will be processed to your Rivioraa account as Rivioraa Credit which can be used for future purchases in the future.

Shipping charges and reverse pickup charges, where applicable, are non-refundable.

Non-Returnable Items

Returns will not be accepted for:

• Products purchased during a sale or clearance
• Products that have been worn, used, altered, or damaged after delivery
• Products without their original packaging
• Products returned outside the 7-day return window
• Damage caused by regular wear and tear

How to Raise a Return

Simply reach out to us via Email, WhatsApp, or Instagram DM 

Please share your order number, reason for return, and relevant photos or videos.

Once approved, we’ll guide you through the return process.

Rare by Design.